Shipping policy

Shipping Policy - Phantom Watersports

At Phantom Watersports, we are committed to getting your gear to you as quickly as possible so you can get back on the water. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: [Price, e.g., $9.95] — Estimated delivery in 5 business days.

  • Expedited Shipping: [Price, e.g., $19.95] — Estimated delivery in 2 business days.

  • Free Shipping: We offer free standard shipping on orders over 1000€

3. International Shipping

We offer international shipping 

  • Shipping charges for international orders will be calculated and displayed at checkout.

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Phantom Watersports is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@phantom-watersports.com with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes

Some carriers have limitations on shipping to P.O. Boxes. If this applies to your address, please ensure you provide a physical delivery address or contact us before placing your order.

6. Refunds, Returns, and Exchanges

  • We accept returns up to 7 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

  • In the event that your order arrives damaged in any way, please email us as soon as possible at contact@phantom-watersports.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.